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3DPRINTHIVE Privacy Policy

Privacy Policy

1. Introduction 3DPRINTHIVE is committed to protecting your privacy and ensuring that your personal data is handled securely and lawfully. This policy outlines how we collect, use, and safeguard your information when you visit our website (3dprinthive.co.uk) or purchase our products.

2. Data Controller 3DPRINTHIVE is the data controller responsible for your personal data. If you have any questions about this policy, please contact us at hello@3dprinthive.co.uk.

3. Information We Collect 3.1 When you place an order or contact us, we may collect the following information:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely via third-party payment providers)
  • Order history

3.2 We also collect data through cookies and analytics tools, including:

  • IP address
  • Browser type and version
  • Pages visited on our website
  • Time and date of visits

4. How We Use Your Data We use your personal data for the following purposes: 4.1 To process and fulfil your orders, including shipping and payment processing. 4.2 To provide customer service and respond to your enquiries. 4.3 To send order confirmations, updates, and relevant communications. 4.4 To improve our website, products, and services through analytics. 4.5 To comply with legal obligations, including tax and accounting requirements. 4.6 With your consent, to send promotional offers and marketing materials.

5. Data Sharing and Third Parties 5.1 We do not sell or trade your personal data. 5.2 We may share necessary information with trusted third parties to fulfil orders and improve services, such as:

  • Payment processors (e.g., PayPal, Stripe)
  • Delivery and courier services
  • Website analytics providers (e.g., Google Analytics)

5.3 We ensure that these third parties comply with data protection laws and only use your data for specified purposes.

6. Data Retention 6.1 We retain personal data only as long as necessary for the purposes outlined in this policy. 6.2 Order-related information is kept for tax and accounting compliance, typically for six years. 6.3 Marketing data is retained until you opt out or request deletion.

7. Data Security 7.1 We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. 7.2 Payment information is securely processed by third-party payment providers and is not stored by us.

8. Your Rights Under the UK GDPR, you have the following rights regarding your personal data: 8.1 The right to access the data we hold about you. 8.2 The right to correct inaccurate or incomplete data. 8.3 The right to request deletion of your data (‘right to be forgotten’). 8.4 The right to restrict processing of your data. 8.5 The right to data portability. 8.6 The right to object to processing for marketing purposes. 8.7 The right to withdraw consent where applicable. 8.8 The right to lodge a complaint with the UK Information Commissioner's Office (ICO).

9. Cookies and Tracking 9.1 Our website uses cookies to enhance user experience and track site performance. 9.2 You can manage cookie preferences through your browser settings. 9.3 For more details, see our Cookie Policy.

10. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page, and where necessary, we will notify you by email.

11. Contact Us For any privacy-related queries, please contact us at hello@3dprinthive.co.uk.

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