1. Introduction
At 3DPRINTHIVE, we are committed to protecting your privacy. This privacy policy explains how we collect, use, share, and safeguard your personal information when you use our website and services. It also outlines your rights under the General Data Protection Regulation (GDPR), applicable to users within the European Economic Area (EEA).
1. Information We Collect
We collect the following types of information:
Personal Information: When you register on our site, place an order, subscribe to our newsletter, or fill out a form, we may ask for your name, email address, shipping address, phone number, payment information, and any other necessary details.
Non-Personal Information: We automatically collect non-identifiable information, such as your IP address, browser type, operating system, device type, and usage data (e.g., pages visited, time spent on site).
Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience, personalize content, and analyze website traffic. You can manage your cookie preferences in your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Transactions: We use your personal information to complete orders and process payments.
- To Improve User Experience: We may use your data to personalize your experience on our site, such as showing you content tailored to your interests.
- For Communication: We may send you updates about your order, newsletters, marketing materials, or respond to your inquiries.
- To Improve Our Website: Your information helps us understand how users interact with our site, allowing us to improve its functionality and user experience.
- To Comply with Legal Requirements: We may use your personal information to comply with applicable laws, regulations, and industry standards.
3. How We Protect Your Information
We implement a variety of security measures to protect your personal information, including:
- Encryption: Data transferred between you and our site is encrypted using SSL (Secure Sockets Layer).
- Access Controls: We restrict access to your personal data to authorized personnel only and require them to maintain confidentiality.
- Data Minimization: We only collect the personal data necessary for the purposes outlined in this policy.
- Regular Security Audits: Our systems undergo regular audits to identify and address potential vulnerabilities.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including the fulfillment of legal, accounting, or reporting requirements.
- Retention Periods: We retain your personal data for as long as your account is active or as necessary to provide you with services. When it is no longer necessary to retain your information, we will securely delete it.
5. Your Rights Under GDPR
If you are a resident of the EEA, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You may request that we correct any inaccuracies or complete incomplete data.
- Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data in certain circumstances, such as when it is no longer needed for the purposes for which it was collected.
- Right to Restrict Processing: You can request that we restrict the processing of your data in certain situations, such as when you contest the accuracy of the data.
- Right to Data Portability: You have the right to request a copy of your personal data in a commonly used format so that you can transfer it to another data controller.
- Right to Object: You can object to the processing of your personal data for direct marketing purposes or in cases where we are processing your data based on legitimate interests.
- Right to Withdraw Consent: Where you have provided consent for processing, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at hello@3dprinthive.co.uk
6. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal data to third parties, except:
- Service Providers: We may share your data with trusted third-party providers who assist us in operating our website, conducting business, or servicing you. These third parties must agree to maintain the confidentiality and security of your data.
- Legal Obligations: We may share your information to comply with legal obligations or enforce our policies.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of that transaction.
7. International Data Transfers
Your information may be transferred to and stored on servers located outside your country, including in countries that may not have the same level of data protection laws as your jurisdiction. If you are located in the EEA, we will take appropriate measures to ensure that your personal data is treated securely and in accordance with this Privacy Policy, including relying on standard contractual clauses approved by the European Commission or ensuring transfers occur to jurisdictions recognized by the Commission as providing adequate protection.
8. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate steps to remove such data from our systems.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the “Effective Date” at the top. We encourage you to periodically review this policy to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under the GDPR, please contact us:
Email: hello@3dprinthive.co.uk
This Privacy Policy was last updated on 5 October 2024.