1. Introduction At 3DPRINTHIVE, we are committed to providing high-quality products and excellent customer service. This policy outlines your rights regarding refunds, returns, and exchanges in accordance with UK consumer regulations. By purchasing from our website (3dprinthive.co.uk), you agree to the terms set out below.
2. Your Right to Return 2.1 Under the UK Consumer Contracts Regulations, you have the right to return non-customised items within 14 days of receiving them, for a full refund. 2.2 To be eligible for a return, items must be unused, in their original condition, and in their original packaging. 2.3 Custom-made or personalised products cannot be returned unless they are faulty or not as described.
3. How to Initiate a Return 3.1 To request a return, contact us at orders@3dprinthive.co.uk within 14 days of receiving your order, providing your order details and reason for the return. 3.2 Once approved, we will provide return instructions, including the return address. 3.3 Items must be returned within 14 days of return approval. 3.4 The buyer is responsible for the return delivery costs
4. Refunds 4.1 Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. 4.2 If approved, refunds will be issued to the original payment method within 5-10 working days.
5. Exchanges 5.1 We will replace items that are defective, damaged, or incorrect upon arrival. 5.2 If you require an exchange, please contact us within 14 days of receiving your item. 5.3 Exchanges are subject to product availability.
6. Return Shipping Costs 6.1 Customers are responsible for return shipping costs unless the item is faulty or incorrect. 6.2 We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
7. Faulty or Damaged Items 7.1 If your item arrives damaged, defective, or not as described, contact us within 14 days of receiving your order with photographic evidence of the issue. 7.2 We will arrange a replacement, exchange, or refund, depending on your preference and product availability.
8. Order Cancellations 8.1 Orders for standard products can be cancelled before dispatch for a full refund. 8.2 Custom-made or personalised orders cannot be cancelled once production has begun.
9. Consumer Rights 9.1 This policy does not affect your statutory rights under the Consumer Rights Act 2015, which ensures that products must be as described, fit for purpose, and of satisfactory quality. 9.2 If a product develops a fault within six months of purchase, you may be entitled to a repair, replacement, or refund under UK consumer law.
10. Contact Us If you have any questions regarding this Refunds and Returns Policy, please contact us at hello@3dprinthive.co.uk
