1. Introduction Welcome to 3DPRINTHIVE. These terms and conditions outline the rules and regulations for using our website, 3dprinthive.co.uk, and purchasing our products. By accessing this website and placing an order, you agree to comply with these terms. If you disagree with any part of these terms, please refrain from using our services.
2. Company Information 3DPRINTHIVE is a UK-based business specialising in 3D-printed products.
3. Orders and Payment 3.1 All orders placed through our website are subject to availability and acceptance. 3.2 Prices are listed in GBP and include applicable VAT where relevant. 3.3 We accept payments via Stripe (Debit/Credit Card), PayPal, and Bank Transfer. Payment must be received before order processing begins.
4. Product Description and Customisation 4.1 We strive to ensure product descriptions and images are accurate; however, colours and details may vary slightly due to the nature of 3D printing. 4.2 Custom orders must be fully confirmed by the customer before production begins. Refunds are not available for customised products unless faulty.
5. Shipping and Delivery 5.1 We offer shipping within the UK and selected international locations. 5.2 Estimated delivery times are provided at checkout but are not guaranteed. Delays due to courier issues or unforeseen circumstances are beyond our control. 5.3 Customers are responsible for providing accurate shipping information. We are not liable for orders lost due to incorrect details.
6. Returns and Refunds 6.1 We accept returns for non-customised products within 14 days of delivery, in accordance with the UK Consumer Contracts Regulations. 6.2 Items must be returned unused and in original packaging. The customer is responsible for return shipping costs unless the item is faulty. 6.3 If an item is faulty, please contact us within 14 days to arrange a return, exchange, or refund.
7. Cancellations 7.1 Orders for standard products can be cancelled before dispatch. 7.2 Customised orders cannot be cancelled once production has begun.
8. Intellectual Property 8.1 All content, designs, and images on this website are the property of 3DPRINTHIVE and may not be copied or used without permission.
9. Liability and Disclaimer 9.1 Our products are for personal use only and not intended for structural or load-bearing applications. 9.2 We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
10. Privacy and Data Protection 10.1 We comply with the UK GDPR and Data Protection Act 2018. 10.2 Personal data is collected and used to process orders and improve customer service. We do not share customer data with third parties without consent.
11. Governing Law These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Information For any questions regarding these terms, please contact us at hello@3dprinthive.co.uk.
